Privacy Policy

Last updated: [October 2025]

This website is operated by Chrissy Okafor-Mawdsley trading as Memory & Brain Health Coach (“we”, “us”, or “our”). We are the data controller responsible for your personal data.

If you have any questions about this notice, you can contact us at:
christine@christineom.com

By using this website, you confirm that you are over 13 years old. Parental consent will be required to collect data from users under 18.

1. What personal data we collect

We may collect and process the following types of information:

✅ Information you provide directly:

  • Name

  • Email address

  • Phone number (if given)

  • Business name (if shared)

  • Communication preferences

  • Any details you include in a contact form, enquiry, or email

✅ Information collected automatically:

When you visit the site, essential system and security tools may collect basic technical data such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time and date of access

This helps the website function properly and display content correctly. No analytics or advertising cookies are currently in use. For more information, see our Cookie Policy.

2. How we use your data (lawful basis)

We only use your personal data when we have a valid legal reason to do so:

✅ To respond to enquiries or messages you send
Legal basis: Legitimate interests

✅ To send email updates or newsletters you opted into
Legal basis: Consent (you can unsubscribe at any time)

✅ To operate and improve our website and services
Legal basis: Legitimate interests

✅ To provide services you request (e.g. coaching sessions in future)
Legal basis: Contract or steps prior to entering a contract

We do not sell or rent your data, and we do not use it for automated profiling.

3. Marketing communications

If you subscribe to email updates or free resources, we will send you content relevant to your interests.
You can unsubscribe at any time by clicking the link in any email or by contacting us at christine@christineom.com.

We do not add anyone to marketing lists without consent.

4. Cookies

This website currently uses essential first-party cookies only, which are required for it to function properly.

We do not use:

  • Google Analytics

  • Facebook/Meta Pixel

  • Advertising or tracking cookies

If we add any third-party tools in the future, the Cookie Policy and this notice will be updated, and consent will be requested where required.

Read our full Cookie Policy here:

5. Who we share your data with

We only share your data with trusted third parties where necessary to operate the business, such as:

  • Squarespace – website hosting and platform

  • MailerLite – email sign-up forms and newsletters

  • Acuity / Squarespace Scheduling – appointment bookings

  • Google Search Console – indexing and site performance (no personal data collected)

  • Zoom – used to deliver sessions if you book one

In the future, Stripe may be used to securely process payments. At present, no payment data is collected through the website.

All service providers act under contract, follow data protection law, and only process data on our instructions.

We do not transfer or sell your personal data for marketing purposes.

6. International transfers

Some of our service providers (for example, MailerLite or Squarespace) may process data outside the UK. Where this happens, appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information in line with the UK GDPR.

7. Data security

We take reasonable steps to protect your personal data from loss, misuse or unauthorised access. This includes using secure passwords, device and account access controls, trusted platforms with built-in security (such as Squarespace and MailerLite), and encrypted connections (HTTPS/SSL) for website activity. While no online system is 100% secure, we regularly review our measures to keep your information safe.

If a data breach occurs and it risks your rights or freedoms, we will notify you and the ICO where legally required..

8. Data retention

We only keep your personal data for as long as necessary for the purposes we collected it:

  • Enquiries and emails: up to 12 months after the last contact

  • Email subscribers: until you unsubscribe or are removed as inactive

  • Any future client records: retained only as long as legally or contractually necessary

Data is securely deleted or anonymised when no longer needed.

9. Your rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data

  • Withdraw consent (where used)

To exercise any of these rights, email:
christine@christineom.com
We aim to respond within one month.

You will not be charged unless a request is clearly excessive or unfounded.

10. Complaints

If you have concerns about how your data is handled, please contact us first so we can resolve the issue quickly.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Third-party websites

This site may link to other websites. We are not responsible for their privacy practices. Please review their privacy notices separately.

12. Changes to this notice

This Privacy Policy may be updated from time to time. The most recent version will always be available on this website with the updated date shown at the top.