Terms & Conditions of Sale

Last updated: [October 2025]

These Terms & Conditions apply to all services provided by Chrissy Okafor-Mawdsley trading as Memory & Brain Health Coach (“we”, “us”, “our”). By booking or purchasing a service, you agree to these terms.

If you have any questions, please contact: christine@christineom.com.
A business correspondence address is available on request.

1. Services Covered

We currently offer:

  • Power Hour – a one-off session booked and paid for online via Acuity/Squarespace Scheduling using Stripe.

  • Signature Programme – a multi-session coaching package. Payment is made via a secure Stripe link after a discovery call.

2. Payments

  • All payments are taken securely via Stripe.

  • Power Hour – payment is made at the time of booking through Acuity/Squarespace Scheduling.

  • Signature Programme – payment is made via a Stripe link provided after a discovery call.

  • We do not store or have access to your full payment details.

  • Your booking or place on the programme is only confirmed once payment has been received.

  • Late or failed payments (for instalment plans, if offered) may result in suspension or termination of services.

3. Cancellations & Refunds

Power Hour

  • You may cancel up to 48 hours before the scheduled session for a full refund.

  • Cancellations made within 48 hours, or non-attendance, are non-refundable.

  • Rescheduling may be offered at our discretion, depending on availability.

Signature Programme

  • You have a 14-day cooling-off period from the date of purchase, provided the programme has not started and no sessions or materials have been accessed.

  • Once the first session has taken place, or any materials have been provided, no refunds will be issued, even if within the 14-day period.

  • All cancellations must be made in writing by email to christine@christineom.com.

  • We will confirm receipt of cancellation requests within 2 working days.

4. Delivery of Services

  • Coaching sessions are delivered online via Zoom or another agreed platform.

  • Any digital materials will be provided via email or other secure delivery methods.

  • No physical goods are supplied.

  • Session times are scheduled in UK time (GMT/BST). Clients outside the UK are responsible for checking time zone differences.

5. Client Responsibilities

By purchasing a service, you agree to:

  • Attend sessions on time.

  • Provide accurate information as needed.

  • Communicate respectfully and professionally.

  • Make payments when due.

  • Give adequate notice if rescheduling is required.

  • Understand that missed or no-show sessions may not be refunded or rescheduled.

Failure to meet these responsibilities may result in services being paused or terminated.

6. Our Responsibilities

We agree to:

  • Deliver the services purchased with reasonable skill and care.

  • Communicate clearly about bookings and sessions.

  • Protect personal data in line with our Privacy Policy.

  • Provide access to agreed sessions and materials.

We do not guarantee specific outcomes or results.

7. Liability

As permitted by law, we do not accept liability for:

  • Loss of income or revenue

  • Loss of business or opportunities

  • Loss of profits or savings

  • Loss of data

  • Loss of goodwill

  • Wasted management or office time

  • Any indirect or consequential loss or damage

Nothing in these terms excludes or limits your statutory rights as a consumer, or our liability for fraud, negligence, or death/personal injury caused by us.

8. Intellectual Property

  • All coaching materials, guides, and resources remain our intellectual property.

  • You may use them for personal use only.

  • You must not copy, share, reproduce, or sell materials without written permission.

9. Rescheduling & Missed Sessions

  • Power Hour – missed or late sessions are not refundable. Reschedules may be offered if 48+ hours’ notice is given.

  • Signature Programme – if you need to rearrange a session, please give reasonable notice. Replacement sessions are not guaranteed for no-shows or late cancellations.

10. Amendments

We may update these Terms & Conditions from time to time. If material changes are made, clients will be notified.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

You may also have rights under consumer law in the country where you live.

12. Acceptance of Terms

By booking or purchasing a service, you confirm that you have read, understood, and agree to these Terms & Conditions of Sale.